Pure Beauty

What is the law on playing music in-store?

Published: 1-Aug-2016

The right soundtrack can set the atmosphere in a retail setting, but what about the law?

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Music can help set a unique ambience in-store but retailers should take note of the law, says Sarah Mitchell, Head of Public Performance at licensor PPL...

How can playing music in a retail space benefit the retailer and shopper?
In a retail space, music has the potential to create an inviting atmosphere from the moment customers walk in the door. The right choice of music can encourage customers to spend longer in store, create a stand out experience and leave a positive, lasting impression. It can also help set you apart from your competitors. What’s more, it’s not just customers who it affects, music can help boost employee productivity and morale too.

What is the law on playing music in a retail space in the cosmetics industry?
If you play recorded music in your premises for staff or customers (for example via radio, TV, MP3 or CD player), you will usually be legally required to have both PPL and PRS for Music licences. It is only by purchasing the correct music licences that businesses, in the cosmetics industry and beyond, can play recorded music to their benefit while being confident that they are legally compliant.

For recorded music, a PPL licence covers background music on the shop floor and in treatment areas, in staff rooms and warehouses as well as on-hold music on telephone lines.

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