CRM and Email Comms Manager – Working from Home & Offices in Yorkshire – Up to £38,000

Creating the Email activity calendar as well as the day to day running of the CRM program

Ambitious growth plans are in place for our luxury consumer brand client and you could be part of this exciting time. As an experienced CRM & Email Communications Manager you will be responsible for the execution of the brand’s CRM & Email strategy both for the UK and International markets.

Creating the Email activity calendar as well as the day to day running of the CRM program. Ensuring that commercial targets are met and that an amazing customer experience is delivered through these vital communication channels.

Creativity is essential across assets, copy and storytelling. Ensuring that email designs are engaging, cutting-edge and fit for purpose. Gathering SEO insights to create engaging blog content. Working close with Trading colleagues o ensure the onsite journey is seamless and optimised.

You must be able to:

  • Demonstrate a good understanding of relevant performance metrics and management KPIs
  • Be visually creative and able to identify best-in-class visual assets, creating ideas for activity and storytelling
  • Have experience of working with a commercially-focused retail website with strong loyalty program and customer retention strategies
  • Be able to assess data, identify trends and gather insights
  • Proven ability to work independently, taking full responsibility for your specific areas of the activity calendar
  • Ideally be able to offer an understanding of US and European markets.

In return this opportunity is a chance to join a small but rapidly growing luxury consumer brand at a truly exciting time in their evolution. As with many strong digital brands, customer engagement and retention is right at the top of their agenda and so this key role is vital to their continued success.

If you have the necessary experience and skill and also understand the luxury consumer then we’d love to hear from you. Please send your CV to Ali Reffell, Principal Consultant – Health & Beauty Division at VPSs via via quoting CosBus in your application.

Please note that due to the volume of applications we are receiving only successful candidates will be contacted within 5 working days. Thank you for understanding.