Covid-19: Lush launches local delivery service for Londoners

By Becky Bargh 13-May-2020

While the Lush’s UK stores remain closed due to the pandemic, the beauty brand is also offering one-on-one virtual consultations from its Oxford Street store

Inside Lush's Oxford Street store, UK

British beauty brand Lush has launched a local delivery service from its Oxford Street store, UK, while doors remain closed due to Covid-19.

London-based customers will be able to have products delivered to their home and orders placed before 2pm are promised to be received the next working day.

“During these unusual times self care is more important than ever and our team here at Lush Oxford Street want to make sure that you can look after yourself,” said the brand’s Oxford Street store Senior Manager Sergio Mastrodonato.

Lush hinted at the London delivery service earlier this month after the retailer said it would begin to reopen some of its 935 worldwide shops.

Lush's German and Austrian outlets are now trading, while stores in the UAE, Russia, South Africa, Netherlands and other countries in Europe are expected to resume business in May.

However, there are no plans for Lush’s UK stores to open this month.

In response to the continued lockdown, Lush has also introduced one-on-one virtual product consultations from its Oxford Street store.

The 25 minute phone or video slots will be held with a member of the brand’s sales team to discuss product ranges and consumers’ individual needs, as well as product demonstrations.

Meanwhile, Lush’s Cosmetic Scientist, Daniel Campbell, and Product Inventor, Daisy Evans, are expected to host eight virtual hair care consultations with customers tomorrow.

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