Meet the Retail Consultants at Estée Lauder and Clarins

Maria Everett and Jade Mace talk working in beauty retail and what it means to be a Copra Retail Consultant of the Year Awards winner

Cosmetics Business talks to Maria Everett, Estée Lauder Counter Manager at Palmers Department Store in Great Yarmouth, and Jade Mace, Clarins Counter Manager at Hills Department Store about working in beauty retail

Q: What do you love most about your job?

ME: I love the buzz of working in a store, especially at Christmas time. I also love turning the blank canvas of a customer’s face into a ‘wow’ look for them.
JM: Every day is different, which I love, but my favourite part has to be giving a customer an experience which makes them feel beautiful in their own skin and to watch them walk out with more confidence than before.

Q: What are the biggest challenges you face on the shop floor?

ME: The biggest challenges on the shop floor are very different to when I started in the business 18 years ago. Saturdays always used to be the best day for sales but now they are hit and miss. Money is . . .

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