QVC UK scoops the Multi-Channel Award at the UK’s biggest customer service and benchmarking programme
Department store QVC UK has picked up three awards at the Top 50 Companies for Customer Service Awards 2017.
It was given the Best Multi-Channel award, first overall for Social Media in Retail, second for Customer Experience on Calls for Retail and was named third best company overall.
James Keegan, VP of Customer Services & Experience Europe, said: “Once again, this is fantastic news for us and our Multichannel win recognises the many flexible ways that our customers can choose how and when they contact us.
“The results are testament to the continued quality and unrivalled experience that we offer our customers, building loyalty, trust and integrity in our brand.”
This is the fifth consecutive year that QVC has been named as one of the Top 50 Companies for Customer Service.
QVC sells big name beauty brands, including Benefit, Elemis, Nails Inc and Amanda Wakeley.