Pure Beauty

Opinion: Bodycare’s retail comeback must be built on more than content

Beauty retailer Bodycare is back on the UK’s high streets with free-to-use creator spaces. The concept is clever, but must add commercial value too, argues retail expert Clare Bailey, known as The Retail Champion

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When Bodycare disappeared from the UK high street last year, it left more than 140 empty stores and a considerable gap in the value beauty market.

For many shoppers, particularly across the North and Midlands, Bodycare had been a familiar and dependable destination. 

It offered recognisable brands, competitive prices, and the kind of practical beauty and personal care products that people bought regularly rather than occasionally.


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Now, the retailer is returning under the leadership of Charles Denton, the former CEO  of chains The Body Shop and Molton Brown

However, this is not being presented as a straightforward reopening of the old business.

The new Bodycare is bolder, more visual and significantly more experience-led. 

Alongside health and beauty staples, its stores will feature K-beauty, fine fragrance, professional piercing services and free creator studios where customers can film social media content.

It is an ambitious response to a retail market that has changed considerably. 

But the question is not whether the new stores will attract attention. They almost certainly will. 

The question is whether Bodycare can convert that attention into repeatable, profitable customer behaviour.

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