Pure Beauty

The Honest Company confirms new subscription cancellation feature coming soon

Published: 7-Oct-2016

Jessica Alba’s lifestyle company says it is planning to enable subscription cancellations online in the “very near future” as complaints roll in

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Actress Jessica Alba’s lifestyle brand The Honest Company says it is working on a feature that will allow consumers to cancel subscriptions to the company’s monthly product bundles online.

The company has been accused of making it difficult for consumers to cancel the paid-for subscriptions, with many complaining about the company’s policy of only allowing cancellations to be made over the phone.

The Honest Company told Cosmetics Business: “We are constantly looking at ways that we can further improve our customer service policies and procedures.

“Online subscription cancellation is a feature we've been working on and plan to enable in the very near future as a way to provide our customers

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