The opening of Gazelli House has been a most extraordinary journey. Ahead of our launch last year, we invested a huge amount of time, thought and energy into really trying to understand what today’s consumer needs from a spa. Our initial musings focused on the bigger picture: the desire for an innovative experience; a concept which could challenge the current model; a place that would offer an engaging, holistic and modern means of ‘living beautifully’ (the Gazelli philosophy). But as our concept slowly came to life, we realised something. The most important thing, when we finally opened our doors, was not simply to provide the consumer with a destination to do all of these things – but to embark on their journey with them.
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