Following Kao USA’s voluntary recall for selected batches of Oribe’s Serene Scalp Densifying Shampoo in the US and Canada, the brand has updated the notice to include an additional lot.
The company said that one of the previously identified restricted lots was inadvertently shipped following initiation of the recall.
The original recall, made in early July, followed the detection of pluralibacter gergoviae bacteria in selected lots of the product in 8.5 oz and 33.8 oz sizes.
Affected products were manufactured between 21 February and 26 February 2026.
The updated recall includes lot code YT010526 (8.5oz), alongside the previously identified YR010556 (8.5oz), YR010566 (33.8oz) and YR010576 (33.8oz).
Affected products were manufactured between 21 February and 26 February 2026.
While the bacteria detected poses little medical risk to healthy people, those with health concerns – such as weakened immune systems, chronic illnesses or those undergoing surgical procedures – may be more susceptible to infection.
The bacterium has been linked to respiratory diseases, urinary tract infections, eye infections and sepsis.
Because of this, Kao USA is urging consumers with the affected products to discontinue use, with further investigations to confirm the scope of the issue ongoing.
Kao USA said in a statement: “We are working with the U.S. Food and Drug Administration (FDA) to voluntarily recall the affected lots of the product in question from our warehouses.
“We are also asking retail and salon partners to remove affected lots from use and/or sale and return them to us for safe disposal.
“At Kao USA, the safety of our products and consumers is our highest priority.
“We are working with our partners to review manufacturing practices to help prevent similar issues in the future.”
To report any adverse events experienced with the use of this product, arrange for a replacement or for any questions, contact the Kao Professional Hair Technical Hotline at 800-333-2442 or email oribecomplaints@kao.com.
Related content:
- Kao USA issues recall notice for Oribe Serene Scalp Densifying Shampoo
- EU cosmetics safety alerts: which substances are driving product recalls?
- Olaplex breaks into the fragrance category with limited edition scent
- The brains behind Tangle Teezer and Beauty Works launch a brush that tackles hair hygiene head-on
- KMI Brands offloads flagship hair care brand Noughty to distributor Komerz
